# Al Serra Subaru of Grand Blanc - Detailed Adviser Profiles > Organization: Al Serra Subaru of Grand Blanc > Team Site: https://subaruofgb.adviserly.com > Dealership Homepage: https://www.subaruofgrandblanc.com/ Companion to [llms.txt](https://subaruofgb.adviserly.com/llms.txt). Full per-adviser record: bio, title, department, ratings, lifetime and recent sold/serviced counts, languages, specialties, contact info, up to 5 recent review texts, and an optional joined date when available. Fields that are empty, null, or zero for a given adviser are intentionally omitted from that adviser's block — a sparse profile reflects missing source data, not a rendering bug. ## Advisers ### Adam Garceau - Profile: [https://subaruofgb.adviserly.com/adam-garceau](https://subaruofgb.adviserly.com/adam-garceau) - Department: Sales (Sales) - Title: Sales Advisor - Joined: 2015-10-12 - Rating: 5.0 stars (742 ratings, 525 reviews) - Lifetime vehicles sold: 1795 - Lifetime vehicles serviced: 1 - Recent vehicles sold: 14 - Sales specialties: CHEROKEE, COMPASS, CROSSTREK, GRAND CHEROKEE, RAM 1500 - Call: 810-603-1823 Married for 6 yrs, we have 2 children & a 3rd on the way! I pride myself on my product knowledge, attention to detail, & going above customer’s expectations. I like cycling, golfing & swimming, love fast cars & off-roading in Jeeps. Recent reviews: - 2026-02-16 | 5.0/5 | Douglass K. — It was one of the best new vehicle purchases that I have ever had. Adam made the purchasing experience easy and convenient. Since this was our first Subaru purchase, Adam helped us understand all the features and functions of our new CrossTrek. He helped setting up My Subaru app explaining its functionality. Inside the CrossTrek, Adam walked us through the instrument panel and touch screen functions. It was a very educational experience. Thanks Adam for you professionalism making this a very enjoyable experience. Looking forward to doing more business in the future!!! - 2026-03-15 | 5.0/5 | Aimee S. — Adam is very professional, patient and personable. I always enjoy my car buying experience with him because he takes the time to price out different options and answers my millions of questions. I highly recommend everyone visit him when looking for a car! - 2026-04-11 | 5.0/5 | Cindy V. — Adam was great! Gave lots of good info to help me decide on the best model for me. There was never any pressure to buy extras. The model I liked was not available in the color I wanted so he made arrangements with a other dealer for an exchange. ### Darrel Cristoforo - Profile: [https://subaruofgb.adviserly.com/darrel-cristoforo](https://subaruofgb.adviserly.com/darrel-cristoforo) - Department: Sales (Sales) - Title: Sales Advisor - Rating: 4.9 stars (806 ratings, 537 reviews) - Lifetime vehicles sold: 1831 - Recent vehicles sold: 17 - Sales specialties: ASCENT, CROSSTREK, FORESTER, IMPREZA, OUTBACK - Call: 810-603-3510 For over 20 years I owned and operated my own small businesses. Great customer service has always been my primary objective. I realize that our guests are the most important aspect of doing business and giving them a positive buying experience is my #1 goal! I am very transparent and wholly believe that honesty is the best policy. I take a great deal of pride in the fact that I’m good at what I do and I enjoy coming to work! My wife and I just celebrated 20 years of marriage and we have 2 kids together. We get outdoors as often as possible and enjoy mountain biking, dirt biking, shooting, and general “outdoorsy” stuff. Some of our best times have been spent in the woods or on the river. We are also very involved in travel league soccer. Both of my boys are on state premier soccer teams and we’ve enjoyed the challenges, sacrifices, and comradery it has provided us over the years. At the Al Serra Auto Plaza we have 12 different brands as well as a huge used/certified pre-owned vehicle inventory. From lease to purchase, I’m able to assist my customers with all of them! Please let me know how I can help! Recent reviews: - 2026-02-27 | 5.0/5 | Valerie K. — When I first walked in to test drive the 2026 Outback I had to wait for a salesperson since they were all busy with other customers. I must admit I was beginning to feel unimportant since not one of them acknowledged me or said “someone will be with you.” A few minutes later Darrel came out from his lunch to take care of me, and that right there impressed me. He was accommodating, patient and kept in communication with me throughout the process. I will definitely recommend Darrel to my friends and family. - 2026-03-12 | 5.0/5 | Donna P. — Darrel helped me through all the decision making necessary to get the exact car I wanted. He was patient and knowledgeable, offering to search out any questions I had. There were times I thought he was a mind reader!!! Darrel was a pleasure to work with! I would recommend a new customer to ask for him by name! - 2026-03-16 | 5.0/5 | Mary S. — It was a true pleasure! He was friendly, informative, and made the experience of purchasing a new vehicle relaxing and easy. He went out of his way to get me everything I wanted in a vehicle and I truly appreciate that. I would highly recommend him to anyone looking for a new Subaru! ### Erik Faulkner - Profile: [https://subaruofgb.adviserly.com/erik-faulkner](https://subaruofgb.adviserly.com/erik-faulkner) - Department: Sales (Sales) - Title: Sales Advisor - Joined: 2012-01-27 - Rating: 4.9 stars (785 ratings, 498 reviews) - Lifetime vehicles sold: 1940 - Recent vehicles sold: 14 - Sales specialties: CHEROKEE, COMPASS, GRAND CHEROKEE, PACIFICA, RAM 1500 - Call: 810-603-1815 Friendly and knowledgeable auto sales consultant with a 15+ year track record. Singer/songwriter, guitarist, and dedicated family man. Longstanding top customer service ratings across multiple brands. Who knew the vehicle sales and leasing process could be this enjoyable!? Recent reviews: - 2026-04-07 | 5.0/5 | Michael B. — Erik is always a pleasure to work with. This our fourth car buying/leasing with him. He always finds us what we need, with some good laughs and banter to boot. We will keeping coming to Al Serra as long as he is there. Thanks again Erik! - 2026-03-12 | 5.0/5 | Ross M. — Erik provided a great experience - Kept it simple and straight-forward on the needs that I wanted with the GMC Terrain. He was also easy to contact by text, phone and email throughout the process. - 2026-04-08 | 5.0/5 | Kelly D. — Had a great experience at Subaru of Grand Blanc! Erik was friendly, knowledgeable, and made the whole process smooth and stress-free. Highly recommend! ### Gregg Pratt - Profile: [https://subaruofgb.adviserly.com/gregg-pratt](https://subaruofgb.adviserly.com/gregg-pratt) - Department: Sales (Sales) - Title: Sales Advisor - Rating: 4.9 stars (668 ratings, 456 reviews) - Lifetime vehicles sold: 1704 - Lifetime vehicles serviced: 7 - Recent vehicles sold: 23 - Recent vehicles serviced: 3 - Sales specialties: ASCENT, CROSSTREK, FORESTER, IMPREZA, OUTBACK - Call: 810-603-3509 Born and raised in Flushing MI, Son of a skilled trades worker and a realtor. Many of my family members are in business and farming. I have spent 10 years in dealerships doing about everything from repair, service writing, vehicle technology expert, parts, detail, porter and now sales consultant. I love serving people and spending time with family. I was blessed to marry my best friend in 2018, We are looking forward to kids in the future. I attended Mott Community College for automotive repair. Things I enjoy doing are spending time with family, growing in my faith, being in the outdoors, bonfires, camping, swing dancing, biking, and occasionally, video games. I believe in honesty, integrity, respect, and being straightforward with people. I look forward to meeting you and the chance to serve you any way I can. Recent reviews: - 2026-03-16 | 5.0/5 | Larissa R. — Gregg is accommodating and easy to work with. He was able to complete a majority of the work before we got to the dealership which made the day of quicker. He has a quick response time and is very personable. I never felt like a burden and as soon as a great opportunity became available for us, he was quick to get it for us. - 2026-04-16 | 5.0/5 | Hala M. — Gregg was absolutely wonderful to work with! He was professional, friendly and kind, knowledgeable, and patient while I worked towards making my final decision on the purchase. Thank you, Gregg! - 2026-04-08 | 5.0/5 | Jean-Christophe D. — Honest, direct, no hidden agenda. Gregg is a great sales person. We have been buying Subarus from the same person for a long time and every time, perfect !!! ### Jim Haynor - Profile: [https://subaruofgb.adviserly.com/jim-haynor](https://subaruofgb.adviserly.com/jim-haynor) - Department: Sales (Sales) - Title: Sales Advisor - Rating: 4.9 stars (50 ratings, 38 reviews) - Lifetime vehicles sold: 148 - Recent vehicles sold: 13 - Sales specialties: CROSSTREK, FORESTER, IMPREZA, OUTBACK, OUTBACK PREMIUM - Call: 810-953-1781 I joined Al Serra in 2024 after working as a roofing salesman. I enjoyed helping people and always prioritized listening to my customers' needs and wants, as a roof is a significant investment. Taking care of my customers has always been my top priority, and I've built long-standing connections with many of them. Spending time with my family and friends is very important to me. My children, granddaughter, and, of course, my wife mean the world to me. Recent reviews: - 2026-01-30 | 5.0/5 | Aaron W. — Jim is an absolute pro. Super responsive. I bought a beautiful Cadillac from him and noticed a stone chip on the windshield and a rip in the driver seat. I was really bummed because I live an hour away and dreaded having to drive all the way back to have it repaired. Before I knew it, Jim already had a plan to order the parts and was willing to send a dealer rep to my house to retrieve the car, bring it back for the repairs, and then deliver it all the way back to my house. This type of service doesn't exist anymore typically! If you are in the market for a car, give Jim a call. You will not regret it. - 2026-03-15 | 5.0/5 | Catherine S. — Amazingly easy and pleasurable car buying experience. Jim literally did all the work, fabulous deal received on my trade in, and a new Forester delivered to my door. He was so pleasant, professional and knowledgeable. Very quick to respond to calls and texts. I got a great car and a great deal from Jim. Highly recommend! - 2025-12-17 | 5.0/5 | Alexandra R. — Jim was great! He answered all of my questions, showed me multiple vehicles so I could choose the best one for me, and stayed in good contact throughout the buying process. I would absolutely buy from him again and recommend him to anyone looking for a vehicle. ### Kyle Fritzsching - Profile: [https://subaruofgb.adviserly.com/kyle-fritzsching](https://subaruofgb.adviserly.com/kyle-fritzsching) - Department: Sales (Sales) - Title: Sales Advisor - Joined: 2011-08-09 - Rating: 5.0 stars (283 ratings, 167 reviews) - Lifetime vehicles sold: 770 - Lifetime vehicles serviced: 1 - Recent vehicles sold: 12 - Sales specialties: CROSSTREK, FORESTER, LEGACY, OUTBACK, WRX - Service specialties: OUTBACK WAGON - Call: 810-603-1852 Grew up in Grand Blanc and started in auto in 2010. Married, great sense of humor and certified gadget geek. Love college football, golf, and all things cars! Low pressure attitude, Can’t wait to share your excitement when you find your perfect car! Recent reviews: - 2026-04-09 | 5.0/5 | Jamie W. — Kyle has been our go-to salesman for many years, and he continues to exceed expectations every time. Most recently, he helped us purchase our Subaru Forester, and once again made the entire process smooth and stress-free. Kyle is kind, courteous, and truly goes the extra mile to ensure we find the right vehicle that fits both our needs and our budget while still including all the features we’re looking for. His patience, honesty, and dedication to customer satisfaction really sets him apart. We’ve trusted him with multiple vehicle purchases over the years, and my mom has recently bought a car from him as well. I would confidently recommend Kyle to anyone in the market for a vehicle, he consistently delivers a great experience from start to finish. - 2026-02-24 | 5.0/5 | Judy B. — This was my first time buying a vehicle from Kyle Fritzching, it was definitely my best & easiest experience buying a vehicle ever! He found me the vehicle I wanted for the price I wanted. No doubt I will be talking about my great experience in my Hair Salon & sending my clients his way. Appreciated the time he took with me & so happy I switched to Kyle at Al Serra - 2026-04-19 | 5.0/5 | Kimberley N. — He is wonderful! Very easy to work with, made sure we understood how the vehicle worked, asked if any questions. He is trustworthy and honest! And I’ve already recommended him to many! I can’t say enough positive things about Kyle. I love my car and can’t wait to get my next one through Kyle in a few years. ### Nathan Monterosso - Profile: [https://subaruofgb.adviserly.com/nathan-monterosso](https://subaruofgb.adviserly.com/nathan-monterosso) - Department: Sales (Sales) - Title: Sales Advisor - Joined: 2012-11-02 - Rating: 4.9 stars (357 ratings, 245 reviews) - Lifetime vehicles sold: 832 - Recent vehicles sold: 12 - Sales specialties: ASCENT, CROSSTREK, FORESTER, IMPREZA, OUTBACK - Call: 810-953-1773 From Shelby Township, MI. 12 yrs in Auto. Attended Macomb Comm College. Love the Spartans! Married father of 2. Boys Scouts of America volunteer. I make the workplace fun, yet professional. I work exceptionally hard to get customers financed. Recent reviews: - 2026-04-02 | 5.0/5 | Renee H. — Nathan Monterosso has been our salesman of choice for several years now. His knowledge of the Subaru automotive line, his sense of humor and his innate kindness are an unbeatable combination. Nathan always makes the effort to find answers to any questions his customer may have, which is very reassuring. He truly seems to care about his customers and their needs. I would highly recommend him. - 2026-04-10 | 5.0/5 | Roy L. — I’ve now purchased two vehicles with Nathan’s assistance and I couldn’t be happier. He doesn’t add a bunch of pressure or try to sell you on things you don’t need, and makes every effort to help you make the best choice. I hope I’ll get to work with him again on my next vehicle purchase too! - 2026-04-13 | 5.0/5 | Denise H. — Nathan was first of all very personable and friendly. He listened to us and answered all of our questions. He was very knowledgeable and explained everything in terms that we understood. He was not pushy but very helpful and guided into the right decision. Very satisfied. ### Tracy Cudd - Profile: [https://subaruofgb.adviserly.com/tracy-cudd](https://subaruofgb.adviserly.com/tracy-cudd) - Department: Sales (Sales) - Title: Sales Advisor - Rating: 5.0 stars (153 ratings, 115 reviews) - Lifetime vehicles sold: 363 - Recent vehicles sold: 14 - Sales specialties: ASCENT, CROSSTREK, FORESTER, IMPREZA, OUTBACK - Call: 810-603-1406 I am honored to be part of the Al Serra team. I love spending time with my family, taking trips, and making memories with my three boys. I look forward to assisting you with your next new or used vehicle! See me in the Subaru building. Recent reviews: - 2026-03-02 | 5.0/5 | Joshua B. — My experience was great with Tracy. She is very knowledgable, made the entire process stress free, and had amazing customer service skills. Tracy is highly recommended and is an asset to the Alserra Team. - 2026-04-14 | 5.0/5 | Paul M. — Tracy was well informed and knowledgeable about the vehicles I was comparing. She is also patient and professional. A very wonderful experience overall. Great job Tracy! P S. Love my new Subaru Forester - 2026-04-16 | 5.0/5 | Adam D. — Tracy was very kind and helpful throughout my entire career buying experience. I would highly recommend her to anyone looking to buy a new subaru. ### Aman Sharma - Profile: [https://subaruofgb.adviserly.com/aman-sharma](https://subaruofgb.adviserly.com/aman-sharma) - Department: Service (Service) - Title: Subaru Service Advisor - Rating: 4.9 stars (2210 ratings, 1349 reviews) - Lifetime vehicles serviced: 21839 - Recent vehicles serviced: 292 - Call: (810) 695-9712 I have been in the automotive industry for four years specializing in aftermarket performance. I come from a small family in New York, we have owned these cars ourselves, and all of us loved them hopefully as much as you do! Outside of work, I build and race older Hondas and compete in a national class called All Motor Pro. Being here at Subaru of Grand Blanc is wonderful and I look forward to delivering to you a fantastic experience! Recent reviews: - 2026-04-16 | 5.0/5 | Danielle B. — Aman is kind, attentive and friendly. Definitely will return as he sets the bar to the highest standard. - 2026-04-19 | 5.0/5 | Galina R. — Aman was amazing as always. My oil change was quick. - 2026-04-12 | 5.0/5 | Sandra M. — Aman always takes good care of my Subarus! ### Curtis Holt - Profile: [https://subaruofgb.adviserly.com/curtis-holt](https://subaruofgb.adviserly.com/curtis-holt) - Department: Service (Service) - Title: Subaru Service Advisor - Rating: 4.9 stars (1661 ratings, 1033 reviews) - Lifetime vehicles serviced: 13906 - Recent vehicles serviced: 175 - Call: 810-603-1471 When a customer walks through the door, I always provide the kind of service I would like to receive if I happened to be in their shoes. That mentality has led me to find my home at Al Serra Auto Plaza and work among those who see it the same way. I was born and raised in Flint, Mi, and have tremendous pride in my hometown. I am also currently attending the University of Michigan-Flint studying to attain a B.A. in History. Go Blue! I enjoy spending my time with my family and exploring the amazing outdoors throughout Michigan. If I am not camping, I am often found working on a project car of some variety and teaching my children how to take care of a classic. If I happen to meet you, I hope to help make your day a little better than what it was before we met. Recent reviews: - 2026-03-30 | 5.0/5 | Ryan B. — Curtis greeted me upon my arrival, discussed my concerns and appointment. He kept me up to date daily on the progress of my vehicle, and provided an accurate completion date of the vehicle as parts were necessary to order. Above and beyond experience. - 2026-03-31 | 5.0/5 | Craig B. — Always a goid experience with Curtis, friendly, keeps me informed about service on vehicle - 2026-04-02 | 5.0/5 | James B. — Curtis was very polite. My vehicle was completed very fast. ### Jennifer Sparks - Profile: [https://subaruofgb.adviserly.com/jennifer-sparks](https://subaruofgb.adviserly.com/jennifer-sparks) - Department: Service (Service) - Title: Subaru Service Advisor - Rating: 4.9 stars (98 ratings, 70 reviews) - Lifetime vehicles serviced: 864 - Recent vehicles serviced: 213 - Call: 810-603-1428 As a proud Army mom and devoted wife with three amazing kids, I bring a strong sense of compassion and commitment to everything I do. As a college graduate, I have a solid educational foundation that supports my work ethic and passion for helping others. With a previous background in the healthcare field, I understand the importance of empathy, attention to detail, and teamwork. Now, I carry those values into my new role. I am a lifelong fan of all sports and a loyal Spartan fan - GO GREEN! Recent reviews: - 2026-04-06 | 5.0/5 | Vuong D. — Excellent customer service. Jennifer delivers consistent excellent customer service. She is personable, courteous, competent, and most importantly nice. I have had to take my Subaru to the dealership several times recently for unrelated issues, and each time she made sure everything was corrected perfectly in a timely fashion, and exactly as discussed prior to the vehicle being dropped off. - 2026-04-13 | 5.0/5 | Alison B. — It was excellent, she had a good combination of being professional and friendly at the same time. She listened to my car issue and agreed that sound wasn't normal and got me out with a loaner quickly. - 2026-04-20 | 5.0/5 | Melissa O. — Jennifer went above and beyond. She was tentative to the issues and helped resolve the problem in a timely manner. ### Whitney Palmer - Profile: [https://subaruofgb.adviserly.com/whitney-palmer](https://subaruofgb.adviserly.com/whitney-palmer) - Department: Service (Service) - Title: Subaru Service Advisor - Rating: 4.8 stars (1485 ratings, 919 reviews) - Lifetime vehicles serviced: 14164 - Recent vehicles serviced: 258 - Call: 810-603-1877 I joined Al Serra in 2020 as a Service Advisor. I have over a decade of experience working in customer service. I come to work to provide my customers with a fun and honest experience, and I look forward to returning customers and seeing familiar faces. In my spare time, I enjoy traveling, going to the beach, being outdoors, and spending time with my loved ones and my kitten. Recent reviews: - 2026-04-19 | 5.0/5 | Vijay M. — Exceptional service from the Whitney and team at Al serra Subaru.She navigated the warranty approval process with Lexus financial very quickly, provided a top-tier loaner vehicle, and kept me updated throughout the process. - 2026-04-11 | 5.0/5 | Joni D. — Great experience service was done quickly and questions answered. - 2026-04-10 | 5.0/5 | William D. — Fantastic! Whitney was pleasant, friendly and professional. ### Abby Sordyl - Profile: [https://subaruofgb.adviserly.com/abby-sordyl](https://subaruofgb.adviserly.com/abby-sordyl) - Department: Plus (Body Shop) - Title: Assistant Body Shop Manager - Lifetime vehicles serviced: 1706 - Recent vehicles serviced: 2 - Service specialties: RAM 1500, TOWN & COUNTRY, VIBE - Call: 810-853-6251 I joined Al Serra in 2016, but my career in the automotive industry began four years prior. Customers continue returning to me for service because of my easygoing attitude and excellent listening skills. I take the time to listen to every customer's concern and provide the best answer and outstanding service. I love getting to know people and seeing how I can help solve the issues they may be having. I grew up in Winston-Salem, NC. I love to spend time with my family and friends, especially my wonderful husband. Running and being outdoors are some of my favorite hobbies. I'm also a true Duke fan. ### Amanda Banyas - Profile: [https://subaruofgb.adviserly.com/amanda-banyas](https://subaruofgb.adviserly.com/amanda-banyas) - Department: Plus (Body Shop) - Title: Body Shop Manager - Call: 810-603-1834 I joined the Al Serra family in 2017, but my grandfather worked at Al Serra as a salesman for many years. Al Serra is truly like family. I have 22 years of customer service experience and aim to deliver high-quality service to every guest. I am a big fan of the University of Michigan. Outside of work, my life revolves around my daughter. She is an athlete who plays three sports, two of which are travel. That is where much of my time is spent away from work, but I would not change it for the world. This personal commitment helps me understand the importance of time and dedication, which I bring to my role at the dealership. ### Brian Baldridge - Profile: [https://subaruofgb.adviserly.com/brian-baldridge](https://subaruofgb.adviserly.com/brian-baldridge) - Department: Plus (Parts & Accessories) - Title: Import Parts Manager - Joined: 2010-03-08 - Lifetime vehicles sold: 39 - Lifetime vehicles serviced: 1 - Recent vehicles sold: 2 - Recent vehicles serviced: 1 - Sales specialties: ATLAS, EQUINOX, FUSION, GRAND CHEROKEE, OUTBACK - Call: 810-603-1862 Married to best-friend. Proud father & grandfather. From Grand Blanc. Enjoy camping, canoeing, fishing & hunting. 20 years in auto. Kia, Subaru & VW certified parts manager. Love U of M football & the Red Wings. Provide customers with great service! ### Charlie Carroll - Profile: [https://subaruofgb.adviserly.com/charlie-carroll](https://subaruofgb.adviserly.com/charlie-carroll) - Department: Plus (Management) - Title: Subaru Sales Manager - Lifetime vehicles sold: 193 - Recent vehicles sold: 9 - Sales specialties: ENCLAVE, ENCORE GX, ENVISION, ENVISTA, SIERRA 1500 - Call: 810-603-1829 With a passion for the great outdoors and a commitment to fitness, I've brought the same energy and enthusiasm to my career as a car salesman since 2008. My extensive experience in the industry is complemented by a love for helping clients find the perfect vehicle to suit their needs. Whether hitting the trails or the gym, I apply the same dedication and drive to ensure a seamless and satisfying car-buying experience. Let's connect and make your automotive dreams a reality! ### Chris Coombs - Profile: [https://subaruofgb.adviserly.com/chris-coombs](https://subaruofgb.adviserly.com/chris-coombs) - Department: Plus (Parts & Accessories) - Title: Subaru Parts Advisor - Joined: 2013-10-07 - Lifetime vehicles serviced: 1 - Recent vehicles serviced: 1 - Service specialties: LEGACY A Waterford Mott grad with parts knowledge that my customers appreciate. Stepped into the auto industry in 1990 & never looked back! Since joining Al Serra, I’ve become a part of a dealership that treats everyone like family, including customers. ### David Jackson - Profile: [https://subaruofgb.adviserly.com/david-jackson](https://subaruofgb.adviserly.com/david-jackson) - Department: Plus (Body Shop) - Title: Body Shop Advisor - Lifetime vehicles serviced: 1863 - Recent vehicles serviced: 4 - Call: 810-853-6210 As a Body Shop Advisor with three years of experience, I am dedicated to providing exceptional customer service and ensuring the satisfaction of every individual who walks through our doors. My unwavering commitment to open and honest communication has earned me a strong reputation at our dealership, where I am known for my willingness to go the extra mile for both colleagues and clients. Growing up in Clio, Michigan, and graduating from Kearsley High School in 2015, I developed a strong work ethic and a passion for helping others. I believe that a positive attitude and attentiveness to customers' needs are essential for building lasting relationships. By setting realistic expectations and being fully transparent, I strive to create a seamless and stress-free experience for each individual. Outside of work, I am an avid outdoorsman with a love for bass and pan fishing. Recently, I have taken up golf as a second hobby, adding to my enjoyment of exploring the great outdoors. My passion for my career stems from the constant learning opportunities it presents. In the dynamic field of body shop operations, I am continually exposed to new challenges that keep my enthusiasm and motivation high. With my dedication to growth and my commitment to excellence, I am confident that I can make significant contributions to our team and the industry as a whole in the years to come. ### Drew Massey - Profile: [https://subaruofgb.adviserly.com/drew-massey](https://subaruofgb.adviserly.com/drew-massey) - Department: Plus (Body Shop) - Title: Body Shop Advisor - Lifetime vehicles serviced: 403 - Recent vehicles serviced: 79 - Call: 810-603-3512 I was born in Saginaw and attended Arthur Hill High School. I then attended Lincoln College of Technology in Indianapolis and acquired my Associate's in Collision Repair and Management. I worked as a Collision Repair Technician and Refinisher in Grand Rapids, MI, from 2012 to 2016. At that point, I enlisted in the United States Marine Corps for a five-year term as a Meteorological and Oceanographic Analyst Forecaster. Upon returning to the civilian sector, I worked for the Graff Davison location, which is when my family and I fell in love with the Davison area. I then joined the Serra Automotive team in Lake Orion shortly thereafter. In April of 2025, I transferred here to Al Serra. I spend the majority of my free time with my fantastic family. I also have various hobbies, including hunting, fishing, woodworking, beekeeping, and more. ### Jacobie Washington - Profile: [https://subaruofgb.adviserly.com/jacobie-washington](https://subaruofgb.adviserly.com/jacobie-washington) - Department: Plus (Parts & Accessories) - Title: Subaru Parts Advisor - Call: 810-603-3517 I recently joined Al Serra, but I've been in the industry for 5 years now. I enjoy spending time with family and friends. I'm excited to see what is to come working for such a great company ### Jennifer Voight - Profile: [https://subaruofgb.adviserly.com/jennifer-voight](https://subaruofgb.adviserly.com/jennifer-voight) - Department: Plus (Body Shop) - Title: Body Shop Advisor - Lifetime vehicles serviced: 1782 - Recent vehicles serviced: 10 - Call: 810-853-6252 Hi! My name is Jenn. I joined Al Serra in 2023 but have been in the automotive industry since I was 15. My favorite part of my job is the customers. I always take the time to listen to every customer's concerns and help to find the best resolution. I love getting to know new people and learning how to help. Outside of work, I live in Davison with 3 Daughters who keep me busy and on my toes. I enjoy spending as much time with my family as possible. Huge UofM fan!! Go Wolverines ### John Kenyon - Profile: [https://subaruofgb.adviserly.com/john-kenyon](https://subaruofgb.adviserly.com/john-kenyon) - Department: Plus (Body Shop) - Title: Body Shop Advisor - Lifetime vehicles serviced: 1603 - Recent vehicles serviced: 103 - Call: 810-603-1478 I am new to the Al Serra Auto Plaza family and the automotive industry. However, I have eight years of customer service experience and a passion for the automotive field that goes far back. At age five, I first heard my Grandpa fire up his 1988 Monte Carlo that he drag-raced, and I was hooked right from that moment. In my personal life, I enjoy spending time with friends and family, going to concerts, and watching U of M football on Saturdays and the Detroit Lions on Sundays. I also enjoy NASCAR races. My girlfriend Natalie and I often plan trips to Traverse City. We enjoy the scenery and have recently found a new love of Jet skiing on the Grand Traverse Bay. I am passionate about delivering excellent customer service, so in combination with my passion for the automotive field, I look forward to providing top-tier customer care. ### Matt Plew - Profile: [https://subaruofgb.adviserly.com/matt-plew](https://subaruofgb.adviserly.com/matt-plew) - Department: Plus (Body Shop) - Title: Body Shop Advisor - Lifetime vehicles serviced: 1356 - Recent vehicles serviced: 20 - Call: 810-853-6209 A native of Fenton, Mi, I'm married to my wife, Kristin, and we have three children, James, Elizabeth, and Sarah. I have seventeen years of experience in auto repair, four in dealership service departments and thirteen in collision centers. In addition to my professional accomplishments, I was an active member of the Auto Body Advisory Board at Baker College and a current member of the Fenton Little League Board of Directors. I enjoy coaching my children's sports teams and socializing with neighbors and friends when not busy with work or board duties. ### Michelle VanKuren - Profile: [https://subaruofgb.adviserly.com/michelle-vankuren](https://subaruofgb.adviserly.com/michelle-vankuren) - Department: Plus (Body Shop) - Title: Body Shop Advisor - Lifetime vehicles serviced: 586 - Recent vehicles serviced: 57 - Call: 810-603-1860 I have been in Retail Management for 25 years, and Customer Service has always been the backbone of my career. I love spending time with friends and family, playing cards, or hanging around a bonfire. I also enjoy playing disc golf in the summer and hunting in the woods in November. I am a big U of M fan (Go Blue) and, of course, the Detroit Lions!! ### Mike Brewer - Profile: [https://subaruofgb.adviserly.com/mike-brewer](https://subaruofgb.adviserly.com/mike-brewer) - Department: Plus (Body Shop) - Title: Body Shop Advisor - Joined: 2013-12-16 - Call: 810-853-6202 I am Mike Brewer. I was born and raised in the Flint area, and have lived in Genesee county my whole life. I have a son who is 18 years old; he just graduated from high school and will be attending college in the fall. I have been in the collision business for over 30 years, and earned state and ICar certifications. I make it a priority to be here for my customers, providing you with world class service every step of the way. ### Owen Bailey - Profile: [https://subaruofgb.adviserly.com/owen-bailey](https://subaruofgb.adviserly.com/owen-bailey) - Department: Plus (Management) - Title: Imports Service Manager - Lifetime vehicles serviced: 16480 - Recent vehicles serviced: 9 - Service specialties: FORESTER, OUTBACK, OUTBACK WAGON - Call: 810-603-1470 Native of Millington, Michigan. I’m a big fan of the Michigan Wolverines. Go Blue! I love to hunt, fish & spend time on the lake. I’ve been in the auto industry since 2002. I build a relationship with each client, ensuring they receive world-class service. Customer satisfaction is my top priority. ### Shelley VanOoteghem - Profile: [https://subaruofgb.adviserly.com/shelley-vanooteghem](https://subaruofgb.adviserly.com/shelley-vanooteghem) - Department: Plus (Body Shop) - Title: Body Shop Advisor - Call: 810-853-6204 I've been in the collision industry for 34 years, bringing my knowledge to Al Serra Auto Plaza in 2022. I enjoy my work and love helping my customers with their collision needs. My father is retired from the Navy, and I grew up traveling the country. Proud mother of one son and three daughters. I enjoy the outdoors and stay busy with my family. ### Steve Phillips - Profile: [https://subaruofgb.adviserly.com/steve-phillips](https://subaruofgb.adviserly.com/steve-phillips) - Department: Plus (Management) - Title: Subaru Sales Manager - Lifetime vehicles sold: 180 - Sales specialties: ACCORD SDN, ACCORD SEDAN, CIVIC SEDAN, CR-V, ODYSSEY - Call: 810-695-9708 Born in Michigan and a huge fan of Big Blue and the Detroit Tigers! Proud father to the most amazing kids. Golf is a hobby that I always find the time to play. Been a part of the auto industry since 2008. Passionate about finding customers a vehicle they’ll love and can enjoy for years to come.